Privacy Policy

Effective Date: January 2025 

 

LikeKIN Pty Ltd (“we”, “us”, “our”) is committed to safeguarding the privacy and confidentiality of personal information collected from users of our website (“Website”), customers, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW). 

By using our Website or engaging with our Services, you acknowledge and accept the terms outlined with this Privacy Policy. If you do not agree, please discontinue use of the Website and our Services. 

 

1.0 Introduction 

1.1 We are committed to: 

(a) Protecting your personal information with the highest standards of security and compliance;

(b) Ensuring transparency in how we collect, store, and use personal data; and 

(c) Respecting the privacy rights of individual as outlined in the Australian Privacy Principles (APPs).

1.2 This Privacy Policy applies to: 

(a) Users and visitors of our Website; 

(b) Customers, participants, and stakeholders accessing our Services; and 

(c) Any personal information collected through our business operations. 

1.3 If you have any questions about this policy, you may contact us at: 

(a) Email: Hello@likekin.com.au 

(b) Phone: 1300 800 580

(c) Mailing Address: Level 1 457–459 Elizabeth Street, Surry Hills NSW 2010

 

2.0 Collection of Personal Information 

2.1 We may collect personal information directly from you or via third-party sources, including:

(a) When you complete online forms, engage with our Services, or make inquiries;

(b) Through phone calls, emails, or written correspondence; and 

(c) Via automated technologies such as cookies and analytics tools. 

2.2 The types of personal information we collect may include but are not limited to:

(a) Identity Information, such as: 

(i) Full Name; 

(ii) Date of birth; and 

(iii) Gender. 

(b) Contact Information, including: 

(i) Address; 

(ii) Email address; and 

(iii) Phone number. 

(c) NDIS-related information, including: 

(i) Participant plans; 

(ii) Support needs; and 

(iii) Service Preferences. 

  

3.0 Purpose of Collecting Personal Information 

3.1 We collect personal information to:

(a) Deliver Services and manage participant plans effectively; 

(b) Comply with legal and regulatory obligations; 

(c) Improve our service delivery and user experience; 

(d) Communicate important updates, offers, or changes to our Services. 

 

4.0 Disclosure of Personal Information 

4.1 We may disclose your personal information to: 

(a) Internal departments within LikeKIN Pty Ltd for operational purposes; 

(b) Third-party service providers, such as: 

(i) IT support and data storage providers; 

(ii) Marketing and analytics partners. 

4.2 Your personal information may also be disclosed to: 

(a) Regulatory and legal authorities, including the NDIS Quality and Safeguards Commission when legally required; 

(b) Law enforcement agencies in cases of suspected illegal activity; and 

(c) Healthcare providers, where necessary to protect the health and well-being of participants. 

 

5.0 Security and Storage of Personal Information 

5.1 We take all reasonable steps to safeguard your personal information, including: 

(a) Implementing access controls and encryption measures; 

(b) Conducting regular security audits and staff training; 

(c) Using secure servers and firewalls; and 

(d) Storying information only for the duration required under applicable legal obligations.

 5.2 Despite our security efforts, no data transmission over the internet can be guaranteed as fully secure. 

 

6.0 Cookies and Tracking Technologies 

6.1 Our Website uses cookies and similar tracking technologies to: 

(a) Improve user experience and personalise content; 

(b) Analyze Website traffic and user behaviour; and 

(c) Facilitate targeted advertising (where applicable). 

6.2 You can manage or disable cookies via your browser settings. However, this may impact Website functionality. 

 

7.0 Your Rights and Choices  

7.1 Under applicable Australian privacy laws, you have the right to: 

(a) Request access to the personal information we hold about you; 

(b) Request corrections if your personal information is inaccurate or outdated; 

(c) Withdraw consent for marketing communications; and 

(d) Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breaches. 

7.2 To exercise your rights, please contact us at the details provided in Section 1.3. 

 

8.0 Retention of Personal Information 

8.1 We retain personal information: 

(a) For as long as it is necessary to fulfil the purposes outlined in this Privacy Policy.

(b) As required under applicable laws and regulations; and 

(c) Until such time as you request deletion, subject to legal limitations. 

8.2 When data is no longer required, it will be securely deleted or anonymised. 

 

9.0 Changes to This Privacy Policy

9.1 We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. 

9.2 Any changes will be posted on our Website, and continued use of the Website will constitute your acceptance of any revisions. 

 

By using our Website or using our Services, you confirm that you read, understood, and agreed to the terms of this Privacy Policy.